Flat-fee support for servers, PCs and laptops

A fixed fee per machine, no surprises

With the support contract you pay a fixed monthly amount for each server, computer or laptop you entrust to us. It is totally flat: support and remote-support interventions are included, so you never have to wonder what a call will cost before making it. You know your spending in advance, and we have every interest in keeping your machines running well.

We turn the rules of support contracts upside down

With hour-bank contracts you buy a package of hours that runs down with every call: the more problems you have, the more you pay, and whoever supports you has no interest in making them go away. Many “flat” contracts, on the other hand, are flat only in name: call-out fees, technician travel, out-of-hours or “not included” interventions show up on the invoice.

We do the opposite. The fee is fixed per machine and truly covers support and remote support. This way our interest matches yours: machines that do not break, problems solved at the root and only once.

What it includes

• Support and remote-support interventions included in the fee;
• continuous monitoring of every machine, also with the help of artificial intelligence systems;
• proactive alerts and interventions when a machine starts showing signs of trouble;
• a single point of contact for all your staff.

Proactive, not just ready

We work with RMM (Remote Monitoring and Management) systems installed on the machines: they tell us in real time how they are doing. When a computer or server starts to struggle, for example with the processor always at its maximum, RAM exhausted or a full disk, we get the alert before the problem becomes a standstill.

We then notify the customer and step in, often remotely, with immediate, quick fixes: freeing up space, stopping a runaway process, correcting a configuration, scheduling the replacement of a failing component. The goal is business continuity: people keep working while we solve the problem.

Artificial intelligence at our side

Alongside traditional checks we use artificial intelligence systems that help read machine data, recognise anomalous trends and prioritise the alerts that matter. Decisions and interventions always remain with our technicians.

Insured, in black and white

Our work is covered by a Chubb policy for professional liability, third-party liability and cyber risk. If an error in our service were to cause you damage, including in the form of a cyber incident or a data breach, our professional liability responds. If instead an attack hit our own systems, the cyber section helps us get back on our feet quickly and covers our liability for the data we process for you. The certificate is available on request, also for the supplier checks required by NIS2.

Who it is for

For companies that want IT that works and a predictable cost, without a full-time in-house technician: from the small office with a few computers to the site with servers and dozens of workstations. The fee adapts to the number and type of machines.